1. Introduction
RE/MAX Garden City Realty Inc., Brokerage ("we", "us", or "our") is committed to protecting the privacy of our clients, website visitors, and users of our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, engage our real estate services, or interact with us in any way.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Property Information: Details about properties you are interested in buying, selling, or renting.
- Financial Information: General financial information relevant to mortgage pre-qualification or property transactions.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on our site.
- Communications: Records of correspondence between you and our agents or staff.
3. How We Use Your Information
We use your personal information to:
- Provide real estate services and property search assistance
- Respond to your inquiries and requests
- Send property listings, market updates, and newsletters you have requested
- Facilitate real estate transactions
- Improve our website and services
- Comply with legal and regulatory obligations
4. Disclosure of Information
We do not sell your personal information. We may share your information with:
- RE/MAX agents and staff directly involved in serving you
- Third-party service providers (e.g., MLS, mortgage brokers, lawyers) as necessary to complete transactions
- Regulatory bodies as required by law (e.g., RECO, OREA)
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. AI-Powered Features
Our website uses artificial intelligence to enhance your experience. These features include:
- Chat Concierge: An AI-powered assistant that can answer questions about listings and our services. Conversations are processed by our AI provider (Anthropic) and are not used to train AI models.
- Listing Q&A: AI-generated answers to common questions about specific properties, based on publicly available listing data.
- AI Room Reimaginer & Virtual Staging: These tools use AI image generation (via Replicate) to visualise rooms in different styles or with virtual furniture. Uploaded photos are processed by the AI provider and cached temporarily to deliver results. We do not retain uploaded photos beyond the caching period.
- AI Home Valuation Narrative: AI-generated property valuation summaries based on comparable sales data. These are for informational purposes only and are not formal appraisals.
When you use AI-powered features, your inputs (text queries, uploaded images) are sent to third-party AI providers (Anthropic, Replicate) for processing. These providers process data under their own privacy policies and do not use your data to train their models. We do not share your personal contact information with AI providers.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookie preferences through your browser settings.
8. Your Rights
Under applicable Canadian privacy legislation (including PIPEDA), you have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Withdraw consent for non-essential communications
- Request deletion of your personal information (subject to legal requirements)
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
RE/MAX Garden City Realty Inc., Brokerage
123-161 Carlton St, St. Catharines, ON L2R 7J8
Phone: 905-641-1110
Email: info@remaxgc.com
